TY  - BOOK
AU  - Lehman,Carol M.
AU  - DuFrene,Deborah Daniel
AU  - Walker,Robyn
TI  - BCOM10: business communication 
SN  - 9780357026588
AV  - HF5721 .L34 2020
U1  - 658.45 23
PY  - 2020///]
CY  - Boston, MA
PB  - Cengage
KW  - Commercial correspondence
KW  - Business report writing
KW  - Business communication
KW  - fast
N1  - Includes bibliographical references and index; Part 1. Communication foundations: 1. Establishing a framework for business communication -- 2. Focusing on interpersonal and group communication -- Part 2. Communication analysis: 3. Planning and decision making -- 4. Preparing written messages -- Part 3. Communication through voice, electronic, and written messages: 5. Communicating electronically -- 6. Delivering good- and neutral-news messages -- 7. Delivering bad-news messages -- 8. Delivering persuasive messages -- Part 4. Communication through reports and business presentations: 9. Understanding the report process and research methods -- 10. Managing data and using graphics -- 11. Organizing and preparing reports and proposals -- 12. Designing and delivering business presentations -- Part 5. Communication for employment: 13. Preparing résumés and application messages -- 14. Interviewing for a job and preparing employment messages
ER  -