business communication Lehman, Carol M. creator author. DuFrene, Deborah Daniel 1954- author. Walker, Robyn author. text bibliography mau 2020 monographic eng

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viii, 327 pages ; col., ill.: 28 cm. Part 1. Communication foundations: 1. Establishing a framework for business communication -- 2. Focusing on interpersonal and group communication -- Part 2. Communication analysis: 3. Planning and decision making -- 4. Preparing written messages -- Part 3. Communication through voice, electronic, and written messages: 5. Communicating electronically -- 6. Delivering good- and neutral-news messages -- 7. Delivering bad-news messages -- 8. Delivering persuasive messages -- Part 4. Communication through reports and business presentations: 9. Understanding the report process and research methods -- 10. Managing data and using graphics -- 11. Organizing and preparing reports and proposals -- 12. Designing and delivering business presentations -- Part 5. Communication for employment: 13. Preparing résumés and application messages -- 14. Interviewing for a job and preparing employment messages. Carol M. Lehman, Debbie D. Dufrene, Robyn Walker. Includes bibliographical references and index. Commercial correspondence Business report writing Business communication Business communication Business report writing Commercial correspondence HF5721 .L34 2020 658.45 LEH 9780357026588 0357026586 9780357026595 0357026594 2018956400 YDX 180828 20240809163856.0 20648098 eng