BCOM10 : business communication /
BCOM 10 Business communication
Carol M. Lehman, Debbie D. Dufrene, Robyn Walker.
- viii, 327 pages ; col., ill.: 28 cm.
Includes bibliographical references and index.
Part 1. Communication foundations: 1. Establishing a framework for business communication -- 2. Focusing on interpersonal and group communication -- Part 2. Communication analysis: 3. Planning and decision making -- 4. Preparing written messages -- Part 3. Communication through voice, electronic, and written messages: 5. Communicating electronically -- 6. Delivering good- and neutral-news messages -- 7. Delivering bad-news messages -- 8. Delivering persuasive messages -- Part 4. Communication through reports and business presentations: 9. Understanding the report process and research methods -- 10. Managing data and using graphics -- 11. Organizing and preparing reports and proposals -- 12. Designing and delivering business presentations -- Part 5. Communication for employment: 13. Preparing résumés and application messages -- 14. Interviewing for a job and preparing employment messages.
Commercial correspondence. Business report writing. Business communication. Business communication. Business report writing. Commercial correspondence.